Taryn Eisenman - Bolduc

Managing Owner at High Road Management Training

Years in the Aquatics Industry:

With over 25 years of experience in water parks, theme parks, and hospitality—spanning indoor and outdoor venues across public, corporate, and private sectors—I have encountered a diverse array of challenges and successes. Holding certifications as a Certified Pool Operator (CPO), Aquatic Facility Operator (AFO), and Ellis Instructor Trainer (IT), alongside a Bachelor’s degree in Business with a concentration in Marketing and a Master’s degree in Management, my education aligns with my practical expertise.

Throughout my career, I have had the privilege of learning from exceptional mentors and collaborating with talented colleagues, fostering a culture of continuous growth and knowledge exchange. I have always found the most rewarding experience to be training young managers and helping them to be successful and grow within the industry. 

My passion for training and developing managers led me to launch High Road Management Training alongside my business partner. This venture is aimed at empowering emerging leaders with the skills and guidance they need to thrive in their careers. We focus not only on teaching the technical skills that most managers require but also on refining the soft skills they bring to the table.

By prioritizing mentorship and skill development, I am committed to fostering a culture of excellence and innovation in the industry.

Career Path to the Aquatic Industry:

My journey into the aquatic industry started in 1999 when Six Flags Great Adventure (NJ) began building Hurricane Harbor. I began as a ride attendant and joined the first lifeguard class. Initially, it was just a summer job to meet people in my new town and help with college expenses. Even after graduating from college and again after graduate school, I found myself drawn back to the aquatic field because the people and experiences were unlike anything else. I always say it’s a job where colleagues become like family, and you can stay for a season or a lifetime.

Throughout my career I have been invited to new properties that were opening or reorganizing under new ownership. I loved working with clean slates to build teams and systems that would allow them to function efficiently even from the start. It was during these experiences that I developed a deep appreciation for the training and development side of the business.

Most Significant Source of Inspiration:

My family has been my biggest support system and inspiration. Additionally, individuals like Franceen Gonzales, Jayson Maxwell, and Kristie Moses have influenced my career significantly. As a female in the industry, I admire figures like Franceen, Denise Beckson, and Lori Gogel for their kindness, knowledge, and influence. It’s great to have a list of mentors who I can reach out to when I encounter a new situation. It is my pleasure to offer this same reliability to people and the properties I’ve worked with. My team at each location has also been a major source of inspiration.s

Memorable Moments:

Over the years, some of the most memorable moments for me have involved the incredible employees I’ve had the pleasure of working with—learning their stories and witnessing their growth.

At one of my properties, they took decorating my office to a whole new level. What began with a simple card, cup of coffee, and gift card for occasions soon escalated to finding my office covered with white fluff, glitter, and 150 poinsettias during Christmas time.

One year, my management team and I decided to repaint the breakroom in vibrant green and stencil motivational quotes across the walls. The following year, the staff felt my office didn’t quite reflect my management style, so they asked for permission to take over the decoration duties. I was blindfolded and kept out of the office for two days. When the blindfold came off, I was greeted with neon quotes adorning the walls and all my plaques and frames meticulously hung. It was an incredible surprise.

But beyond these amusing anecdotes, what truly sticks with me are the countless memories of individuals who have worked for/with me throughout my career. From former pro baseball players to contestants from “So You Think You Can Dance,” up-and-coming rappers, and lifeguards who have since become seasoned veterans in our field, witnessing their growth and success has been the highlight of my journey. I’m always thrilled when they reach out to catch up or seek guidance, or even share their latest music. The connections and experiences I’ve had in this industry are truly priceless, and I could go on and on recounting them.

Guidance for New Aquatics Professionals

Embrace every opportunity that comes your way. Say yes to every task, regardless of how small or tedious it may seem, as each one is a chance to learn and grow. Keep an open mind and be willing to learn from the ground up.

As you progress, make sure to understand every aspect of the business. Don’t avoid tasks you don’t initially enjoy—these are often where the most growth happens. Learn how to schedule effectively, manage inventory, and implement systems that empower your team.

Ultimately, the sign of a successful team is when you can confidently take time off knowing your staff is well-trained and capable of managing things in your absence. With the right attitude, the opportunities in this industry are limitless.

Beyond the Waters

Apart from my work in the aquatics industry, my free time is primarily devoted to enjoying precious moments with my two young girls, both under the age of two. This means lots of singing, dancing, story time, playdates, and visits to kids’ museums, along with the occasional date night with my husband. We enjoy being outdoors, attending comedy shows and sporting events, and indulging in binge-watching our favorite shows.

Connect with Taryn Eisenman-Bolduc at High Road Management Training

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Joey baumer

Director of aquatics - great escape RV resorts

Making Waves

I have been part of the aquatics industry for nearly two decades, a journey that has spanned various roles and locations, reflecting my joy and commitment to this industry.

Background and Professional Experience

Starting my aquatics career lifeguarding at a summer camp in 2005, I then moved to the bustling environment of Coney Island – Sunlite Pool in Cincinnati, Ohio, in 2007. My career path has taken me to Gulfport, Mississippi, working at Gulf Islands Waterpark, and eventually leading me back to Coney Island as an operations manager. Currently while based in Houston Texas, I oversee aquatic operations across 14 properties all over the USA, embodying the role of a mentor to the next generation of aquatic professionals.

Career Path And Inspirational Leaders

My family has always had lifeguarding in their blood with my parents and siblings lifeguarding at points in their lives, I felt my first job should follow suit. I took my first lifeguarding job in 2005, working two years at a summer camp guarding lake front swimming and boating areas. 

In 2007, I got my first taste of waterpark operations when I was hired at Coney Island – Sunlite Pool in Cincinnati Ohio, and I absolutely fell in love with it all. The culture of working as a team and the smiles on the guests faces really had me hooked. While attending college I kept my summers busy staying in the industry moving up the ranks to being a Lifeguard supervisor and eventually Pool Manager. At Coney Island I was able to learn from some of the industries best such as Mike Howard, Krista Howard and Rob Morrison. 

After wanting to pursue a career in the industry, Mike was able to connect me with Mark Moore at Gulf islands Waterpark. I leaped at the opportunity, packed my bags and moved to Gulfport Mississippi where I could put my skills to the test. Working for Mark was such a blessing, he was there to guide me hands on in the practical skills of being a leader. He allowed me to fail, and fail I did, allowing me to learn from my mistakes and grow as a person. 

I then accepted a position as an operations manager back at Coney Island where I could lead and develop the aquatics team. Today I serve as the Director of Aquatics for Great Escapes RV Resorts, based out of Houston Texas, this position takes me all over the country. Additionally I have held positions on many industries committees such as the Safety Committee with the World Waterpark Association. Currently I sit on the Resort Committee for the WWA and Waterpark Committee for IAAPA.

Memorable Moments

Working in waterparks brings its share of unique stories, but one particularly memorable moment was after hours, opening up an aquatic facility for a few celebrities to enjoy the attractions in a “normal” environment. Convincing the lifeguards to treat them like any other guest while maintaining professionalism was challenging but fun. The event ended on a high note, with the celebrities inviting lifeguards for photos and engaging in open conversations, creating an unforgettable experience for everyone involved.

Splash of advice for incoming aquatics professionals

Embrace every opportunity to learn and grow, not fearing failure but seeing it as a stepping stone. Network, seek mentorship, value teamwork, and always aim to contribute positively to guest experiences and safety. My journey, marked by learning from mistakes and being inspired by family and mentors, underscores the importance of perseverance and passion in building a rewarding career in the aquatics industry.

Beyond the Waters

Beyond my professional life, I’m deeply passionate about the outdoors, finding joy in scuba diving, hiking, swimming, and playing pickleball. Being outdoors whenever possible not only offers me a break from the demands of work but also keeps me connected to the natural elements that I so dearly appreciate in my career.

Connect with Joey Baumer at Great Escapes RV Resorts

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Billy Hamilton

Bill hamilton & Associates, Inc.

Embarking on a Lifelong Voyage

For over 46 years, I’ve navigated the waters of the aquatic industry, dedicating 36 of those years to ensuring the water quality at Wet ‘n Wild Orlando was nothing short of excellent. My journey didn’t stop there; I ventured further into the industry with a six-year stint at Universal Orlando’s Volcano Bay, always ensuring the water was pristine and safe for all.

From Humble Beginnings to Industry Expert

My career started right after high school when I joined Tropicana Pools. That job wasn’t just work; it was where I found my calling. It taught me the ropes of pool building and maintenance, setting the stage for my later role at Wet ‘n Wild Water Park. Joining Wet ‘n Wild in 1980 as a Water Chemist was a pivotal moment for me, marking the start of an incredible journey in waterpark management.

Sharing Knowledge as a CPO Instructor

I’ve always believed in passing on what I’ve learned, which led me to become a Certified Pool Operator instructor. Teaching others and contributing to the growth of the aquatic community has been one of the most rewarding aspects of my career.

A Career Adorned with Accolades

Along this journey, I’ve been honored with the WWA Executive Board Award and was inducted into the WWA Hall of Fame in 2022. These moments stand out as highlights in my career, symbolizing the passion and dedication I’ve poured into the aquatic industry.

Memorable Moments

In 1981 I met the woman of my dreams at Wet ‘n Wild. She worked in our Ice Cream building. I was eating breakfast one morning and was reading the paper and she sat down to ask me what I was reading, and I said the movie list. She said that she would like to see the new Muppets movie; (this was my que) being a fisherman I took the bait, and we have been together ever since.

Guidance for the Next Wave

For those looking to dive into the aquatic industry, I’d say: remain humble, always be ready to lend a hand, and seize every chance you get. This industry is not just about managing water; it’s about creating experiences and ensuring safety for everyone who takes the plunge​​.

Beyond the Waters

While my professional life has been deeply rooted in aquatics, my personal interests take me to the ocean’s vastness and beyond. I cherish offshore fishing, scuba diving, and exploring the Caribbean. My love for the Tampa Bay Buccaneers, seafood festivals, and live music adds another layer to my life, reminding me of the world’s beauty beyond the waterpark gates​​.

In reflecting on my career, I see a journey marked by continuous learning, sharing, and a deep love for the aquatic industry. It’s been a voyage of discovery, challenges, and immense satisfaction.

Connect with Billy Hamilton at AllAquatics Bill Hamilton & Associates, Inc

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Water park maintenance helps ensure that the water slides and other water-based activities offered by a water park are safe for the people that wish to use them. Many people do not realize the amount of effort that goes into taking care of one of these parks. Amusement parks are not the only places that require constant upkeep and maintenance. Parks that cater to any water activities require a great deal of care.

Some parks choose to hire outside crews to come in and fix any problems that they are having with their rides.

Water park maintenance personnel are expected to carry out services such as repairing and resurfacing the slides in the area, restoring rides that have been worn or broken down, and performing gel coat repairs on the water slide surface.

Basic repairs can be taken care of fairly quickly and at a reasonable price. For example, there will be times when screws need to be tightened or replaced in order to ensure the security of a ride. These general repairs are normally taken care of by water park maintenance personnel. Because these general repairs do not require a high level of training, most water parks can get by using their internal crews.

In the event of a severe water slide issue, outsourcing the repair work may become necessary. For example, since water parks offer fiberglass-based attractions, a general resurfacing of the interior ride-path becomes essential after a certain period of time. This could be every 3-10 years, depending on the slide’s usage and the weather conditions it is subjected to. A proper gel-coat resurfacing schedule helps extend the life expectancy of the slide.

Another reason that gel coat resurfacing is important is the safety of your visitors. If the waterslide’s ride-path becomes irregular, people can get stuck in them. This can be extremely dangerous, especially if the person stands up. Water slides are not meant to be stood on and lack the necessary safety precautions at such heights to keep the ride-goer safe should they stand. Collisions present another potential source of injury. Within about fifteen to thirty seconds after a person has entered a slide, another individual may be sent through the exact same slide. If a person is stuck in the slide, a dangerous collision may occur, causing a great deal of injury.

Proper water park maintenance is not something that is noticed by the average water park attendee. However, the owners and managers of these parks understand how important it is to keep their rides operating smoothly and safely. These individuals will have the option of choosing to have their work and general repairs performed by an internal crew or an outsourced agency. Of course, most outsourced agencies have professionals employed on their staff that have an extensive amount of experience when it comes to repairing water slides. This is why it is important to have professionals inspect your slide regularly and ensure that it is up to the task, and that your customers will be safe to enjoy your park.

Prompt And Effective Water Slide Repair

Water slide repair and water park maintenance are necessary parts of running a recreational theme park. It is important to keep all of your equipment well maintained and running properly. Failing to do so puts visitors at risk of injury, and your enterprise in danger of facing a lawsuit. Having a certified company manage your water park maintenance for you will help to eliminate these dangers.

Satisfy Your Customers With The Rides They Want

Your visitors will choose to spend time at your park if they are able to relax with family and friends. They look for spots that are affordable, clean, and provide fun in a warm family environment.

People expect to see all water slides and water features functioning properly at your facility. It leaves a bad impression with customers if they cannot enjoy one of the advertised features because it hasn’t been properly maintained, reconditioned, or repaired. They will report their disappointment to their friends, family, and your online community, turning away other potential customers.

Safe Slide Restoration is part of the World Waterpark Association and is dedicated to maintaining the safety of Water Parks throughout the world.

Relieve Strain on Machinery by Conducting Water Slide Repair Quickly

Choose a Good Commercial Water Slide Repair Company That Delivers Quality Every Time

There are many companies that can help you with renovations and repairs. A good company delivers much more than the bare minimum when it comes to water slide repair and is as concerned about the reputation of your park as you are. They will check for minor scratches and remove materials that have started to fade. Since your equipment is exposed to the elements, over time it will get damaged by ultraviolet radiation, wind, and rain. Professional teams act before problems get out of hand and may spot things that need your attention sooner than you do.

It is very important to select an organization that is known industry-wide for excellence in water park maintenance. Your waterpark will likely have slides that need resurfacing or restoration in the future, so you are likely entering into a long term relationship with whatever company you choose. Thus, you must make sure that they are prepared to deliver excellence consistently during a long term commitment. Choose a company you can trust to deliver quality every time with the utmost honesty and integrity.

To learn more about Safe Slide Restoration’s water slide repair credentials, click here.

Services Provided By a Professional Water Slide Repair Company

Enterprises that offer this kind of service to water parks usually perform inspections as a part of their package. These evaluations may be done on a seasonal basis.

Apart from repairs, professional service providers also often provide assistance with polishing the interior surface of slides. These teams will identify leaks and do the necessary caulking for you. If you want to recoat the surface of your equipment, they will have the gear that is required to get this done with speed, quality, and safety, so you will be up and running without significant delays.

Ask the Experts for Their Recommendations So That You Save Money

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