Taryn Eisenman - Bolduc
Managing Owner at High Road Management Training
Years in the Aquatics Industry:
With over 25 years of experience in water parks, theme parks, and hospitality—spanning indoor and outdoor venues across public, corporate, and private sectors—I have encountered a diverse array of challenges and successes. Holding certifications as a Certified Pool Operator (CPO), Aquatic Facility Operator (AFO), and Ellis Instructor Trainer (IT), alongside a Bachelor’s degree in Business with a concentration in Marketing and a Master’s degree in Management, my education aligns with my practical expertise.
Throughout my career, I have had the privilege of learning from exceptional mentors and collaborating with talented colleagues, fostering a culture of continuous growth and knowledge exchange. I have always found the most rewarding experience to be training young managers and helping them to be successful and grow within the industry.
My passion for training and developing managers led me to launch High Road Management Training alongside my business partner. This venture is aimed at empowering emerging leaders with the skills and guidance they need to thrive in their careers. We focus not only on teaching the technical skills that most managers require but also on refining the soft skills they bring to the table.
By prioritizing mentorship and skill development, I am committed to fostering a culture of excellence and innovation in the industry.
Career Path to the Aquatic Industry:
My journey into the aquatic industry started in 1999 when Six Flags Great Adventure (NJ) began building Hurricane Harbor. I began as a ride attendant and joined the first lifeguard class. Initially, it was just a summer job to meet people in my new town and help with college expenses. Even after graduating from college and again after graduate school, I found myself drawn back to the aquatic field because the people and experiences were unlike anything else. I always say it’s a job where colleagues become like family, and you can stay for a season or a lifetime.
Throughout my career I have been invited to new properties that were opening or reorganizing under new ownership. I loved working with clean slates to build teams and systems that would allow them to function efficiently even from the start. It was during these experiences that I developed a deep appreciation for the training and development side of the business.
Most Significant Source of Inspiration:
My family has been my biggest support system and inspiration. Additionally, individuals like Franceen Gonzales, Jayson Maxwell, and Kristie Moses have influenced my career significantly. As a female in the industry, I admire figures like Franceen, Denise Beckson, and Lori Gogel for their kindness, knowledge, and influence. It’s great to have a list of mentors who I can reach out to when I encounter a new situation. It is my pleasure to offer this same reliability to people and the properties I’ve worked with. My team at each location has also been a major source of inspiration.s
Memorable Moments:
Over the years, some of the most memorable moments for me have involved the incredible employees I’ve had the pleasure of working with—learning their stories and witnessing their growth.
At one of my properties, they took decorating my office to a whole new level. What began with a simple card, cup of coffee, and gift card for occasions soon escalated to finding my office covered with white fluff, glitter, and 150 poinsettias during Christmas time.
One year, my management team and I decided to repaint the breakroom in vibrant green and stencil motivational quotes across the walls. The following year, the staff felt my office didn’t quite reflect my management style, so they asked for permission to take over the decoration duties. I was blindfolded and kept out of the office for two days. When the blindfold came off, I was greeted with neon quotes adorning the walls and all my plaques and frames meticulously hung. It was an incredible surprise.
But beyond these amusing anecdotes, what truly sticks with me are the countless memories of individuals who have worked for/with me throughout my career. From former pro baseball players to contestants from “So You Think You Can Dance,” up-and-coming rappers, and lifeguards who have since become seasoned veterans in our field, witnessing their growth and success has been the highlight of my journey. I’m always thrilled when they reach out to catch up or seek guidance, or even share their latest music. The connections and experiences I’ve had in this industry are truly priceless, and I could go on and on recounting them.
Guidance for New Aquatics Professionals
Embrace every opportunity that comes your way. Say yes to every task, regardless of how small or tedious it may seem, as each one is a chance to learn and grow. Keep an open mind and be willing to learn from the ground up.
As you progress, make sure to understand every aspect of the business. Don’t avoid tasks you don’t initially enjoy—these are often where the most growth happens. Learn how to schedule effectively, manage inventory, and implement systems that empower your team.
Ultimately, the sign of a successful team is when you can confidently take time off knowing your staff is well-trained and capable of managing things in your absence. With the right attitude, the opportunities in this industry are limitless.
Beyond the Waters
Apart from my work in the aquatics industry, my free time is primarily devoted to enjoying precious moments with my two young girls, both under the age of two. This means lots of singing, dancing, story time, playdates, and visits to kids’ museums, along with the occasional date night with my husband. We enjoy being outdoors, attending comedy shows and sporting events, and indulging in binge-watching our favorite shows.
Connect with Taryn Eisenman-Bolduc at High Road Management Training
